Contact

Direct Contact Details
Hotline: 00 84-97 33 22 309 and whatsApp/Viber: + 84 1669 283 168
How To Book:
Just let us know more information about you & send us an e-mail: tony.vietnam@hotmail.com and whatsApp: + 84 1669 283 168
1. Full Name:
2. How many People (Adult & Child):
3. Date of Tour:
4. Tour’s Name:
5. Your Hotel: Please make sure that you have booked under your name
And then we will provide you a fully itinerary & useful information for our confirmation
(Don’t get it, Please let us know)
Fill out the form as below for your inquiry, thank you!

*** YOUR INQUIRY WILL BE ANSWERED AS PROMPTLY AS IN 24 HOURS. If you do not hear from us within 24 hours, please let us know so we can assist you as soon as possible*** ***

Your Name (required)

Your Email (required)

Subject

Your Message


At TourGuideVietnam.com, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without expressed or written consent from them.

Booking Guide

For private tours:
1. The tour is flexible & designed exclusively for you
2.Tour Guide is based on First Confirm, First Serve
3. For our confirmation by E-mail, when you agree with the itinerary
→ You provide your hotel & contact number and make sure that you have booked the hotel under your name
→ Tour Guide will provide a fully itinerary & useful information for our confirmation
→ Your personal tour guide will call to re-confirmed one day before the tour at your hotel or leave a welcome message
→ Any inconvenience, please contact me and I will assist you as soon as possible
4. The tour does not include meals
→ I believe that my clients should have the freedom to determine their own food preferences, styles and tastes, so I do not pre-arrange meals at pre-set restaurants in case I guess wrong. Instead, I want to listen to you first before recommending what I feel to be the best restaurant for you
5. Tipping Suggestion: If you are happy with the services provided by your local guides and drivers a tip – though not compulsory – is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please consider this when budgeting for your extra expenses on the trip.

Deposit and Cancellation policy

Deposit

To finish your reservation, we ask for 30 to 100% of the total fee in advance.
Please pay the rest on the day of the tour by CASH or Credit card
If you wish to make whole payment by credit card, you have to go office for processing your credit card on the day of the tour. We advice to pay via Paypal and credit card
the day of cancellation

Cancellation charge

30 days before of the first day of the tour

30%

29 to 14 days before

40%

13 to 6 days before

60%

5 to 2 days before

90%

with 48 hours and The day of the tour or No-show

100%

For the multi-day tour, the day count start from the first day of the tour

Cancellation for hotel booking

Cancellation fees for any hotels booked by TONY TOURS VIETNAM will be in accordance with charges made by the hotel but for touring services a refund of the full balance i.e. For cancellations received with less than 48 hours notice no money is refundable.